Responsible Gaming Policy

To help our players take control, we see and offer a range of clear, effective tools and resources from our side. These measures we offer are based on all the best practices in our gambling industry and are aimed at making responsible gaming an integral part of such gaming.

• Preventing underage access: Naturally, we use the strictest age checks to ensure that no one under the age of 18 can open an account with us. We also provide clear advice and working filtering tools for parents to keep minors away from gambling sites (including ours);
• Customer Deposit Limits: Players can set them on a daily, weekly or monthly basis, these deposit limits allow them to control how much money they deposit into their gaming account. Such a limit reliably helps the player to plan their spending and avoid unexpected losses when gambling;
• Customer Betting Limits: Similar to deposit limits, these limits allow players to limit the total amount they can bet in a set period. This tried and true limiting tool encourages the customer to carefully plan their bets and reduces the often-occurring risk of chasing losses (one of the causes of addiction);
• Self-exclusion options: For those who have already felt that they really need a break, we make it easy for them to self-exclude. Such a player can block (temporarily or permanently) access to their account, and this prevents them from gambling until they feel truly ready to return and play responsibly;
• Links to support and assistance organizations: Our platform includes direct access to external organizations that specialize in helping people affected by gambling problems. We encourage players to use these resources if they require further advice.

It is important to be clear that gambling itself carries real risks and that this can have a very real impact on various aspects of your life. Below we look at the main dangers that can be associated with gambling and explain how each of them can directly affect your (and your loved ones’) financial, emotional and social wellbeing.

• Financial losses: Yes, there is always the possibility of losing real money when gambling, including with us. But you must remember that gambling should never be seen as a full-time source of income. Players who rely on gambling to earn money often end up spending more than they can afford to lose, which then leads to debt and other financial problems that can have a very negative impact on the daily life and obligations of such an irresponsible gambler;
• Addiction: Gambling can easily develop into an addictive behaviour if your gambling habits are not controlled. This addiction can lead to compulsive betting, ignoring loss limits, or hiding gambling habits from family and friends altogether;
• Emotional stress: Long periods of gambling (especially in an attempt to recoup losses) can predictably cause high levels of stress and anxiety in the gambler. Feelings of guilt and hopelessness can (and probably will) build up, leading to sleepless nights, mood swings, or even depression (but this is all if qualified support is not sought in time);
• Neglect of responsibilities: When gambling suddenly becomes a real priority compared to other, normal personal, family, or work responsibilities, other areas of life can predictably suffer and sag. If you are missing important events, neglecting bills, or spending less time with your loved ones, it is likely that gambling has become beyond your conscious control;
• Strain in relationships: Gambling addiction can lead to arguments in relationships, loss of trust, or financial strain between family members. Open communication and early intervention are important to prevent long-term damage;
• Physical health issues: Spending too many hours gambling can easily lead to poor sleep, unhealthy eating habits and a sedentary lifestyle. Over time, this neglect of your health can lead to a weakened immune system and other health issues, some of which may be irreversible.

We strongly encourage our players to take an honest assessment of their gambling habits. Responsible gambling starts with awareness and understanding of your own limits.
We also recommend taking the Responsible Gaming Self-Assessment Test. It helps players understand how their gambling habits are affecting their finances, emotional well-being and everyday life.
If you feel that gambling has become more than just entertainment, you can always seek support or help. We have links to professional counselling services, advice from our staff, and effective tools such as deposit limits and self-exclusion options. These options will help you start to regain control.

Having access to practical tools is vital for every player who wants to control their gaming activity. In this section, we will explain in detail how each option works and why it is quite effective if used consistently.

• Deposit Limits: Players can set daily, weekly or monthly deposit limits, so the player has control over how much money they deposit into their account. Such limits are a reliable way to prevent overspending, they limit deposits once the set threshold is reached. We strongly encourage our players to regularly review and adjust their limits in accordance with their personal circumstances and available budget. Time-based: Changes to deposit limits are usually processed immediately, but sometimes a short waiting period is applied to prevent impulsive increases;
• Betting Limits: Betting limits allow a player to set a maximum total amount that they can bet over a certain period. This option is separate from the deposit limit as it focuses on the total amount at risk and not just the money added to your gaming account. These betting limits effectively help the player to avoid chasing losses and can be adjusted downwards at any time. Any increase is deliberately delayed by our casino for at least 24 hours (one day) to help players think and weigh their decision;
• Self-Exclusion: For players who feel they need a break, self-exclusion is one of the truly most powerful tools available. This option allows you to block yourself from accessing your account for a certain period (or possibly forever). And yes, during such self-exclusion, the player cannot remove their own restriction until the end of the time they have previously set. Our support team is well trained to help users understand how to activate self-exclusion and advise on finding external support if necessary. This option is a really effective step when gambling suddenly gets out of control and immediate effective action is needed to resolve the problem.

Protecting minors from gambling is one of our top priorities, and there are no exceptions or caveats. We strictly ensure that only authorised adults use our gaming services, and we also outline below how families can add additional security measures if they have minors in the home.

• No underage gambling: It is strictly against our policy (as well as the law) for anyone under 18 to open an account or place a bet. We clearly communicate this rule across all of our platforms and strictly require all of our users to verify their age when registering with us;
• Age verification: Further to upholding this policy, we conduct mandatory identity checks using official documents received from you. Our system verifies dates of birth and checks information against trusted databases to identify any false information. Accounts that fail verification will not be allowed to continue to use or play;
• Consequences for Violations: If a minor is somehow found gambling on our casino site, their account will be closed immediately and the entire balance will be forfeited unconditionally. We also effectively monitor any repeat attempts and, what’s more, use advanced tracking tools to block future registrations with us by the same person;
• Parental Supervision and Filters: We encourage parents and guardians to take immediate and proactive measures to prevent minors from accessing gambling sites (including recruitment). We recommend using effective, reliable parental control software and working internet filters to block or restrict access to said sites from your home devices.

We strongly encourage all our players to follow the following practical recommendations to ensure that gambling remains enjoyable and safe for them. These tips are based on time-tested expert advice on maintaining healthy gambling habits.

• Treat gambling as entertainment, nothing more: view gambling as a pastime, not as a way (let alone a guaranteed way) to make a profit or solve financial problems. This way, you are more likely to reduce the temptation to chase losses or gamble beyond your means;
• Set a budget: decide in advance how much money you can afford to lose. Once you reach this limit, stop gambling immediately. Never borrow money, use credit cards, or spend your own money intended for paying bills or other essential needs in your life;
• Manage your time: clearly plan when and for how long you will play. For example, take significant breaks every hour to “clear” your mind and avoid accumulating fatigue. After all, it is a known fact that long sessions significantly increase the risk of impulsive betting and, ultimately, incorrect gambling decisions;
• Use the tools available at online casinos: Use our deposit limits, betting limits and self-exclusion options (if really necessary). These are proven ways to keep your spending under control and can help you take a break if gambling has become compulsive or burdensome for you;
• Monitor your mood: never gamble when you are angry, stressed, lonely or under the influence of alcohol or drugs. Overly strong emotions or altered thinking can lead to decisions you may regret later. In other words, wait until you feel your usual calm and clear-headedness.

Applying these tips consistently will help you control your gambling habits and protect both your finances and the mental and emotional wellbeing of your family and friends.

We responsibly provide clear pathways for our players seeking help with gambling problems, connecting them directly with expert organisations for free, reliable and effective peer-to-peer help and support.

• GamCare: the UK’s leading organisation providing confidential gambling advice. They also offer training for staff to help them recognise early signs of addiction in clients and run workshops, www.gamcare.org.uk;
• Gambling Therapy: This is a global service that offers completely free practical advice and emotional support to anyone affected by gambling. They also provide multilingual forums, effective self-assessment tools and direct contact via web chat and email, www.gamblingtherapy.org;
• Gamblers Anonymous: A world-renowned international fellowship that follows a proven 12-step programme, they hold local meetings (both in person and virtually) where members share their experiences and support each other in regaining their emotional health, www.gamblersanonymous.org.uk.

Contact details and links are available to everyone, so you will find:

• Telephone numbers and chat buttons for immediate advice or counselling;
• Online self-assessment tools to professionally assess your gaming behavior;
• Listings of meetings and workshops, including family and virtual options.